Refund policy

Effective Date: July 27, 2026

We offer a 15-day return period on eligible merchandise. You have 15 calendar days after receiving your order to request a return.

Return Eligibility

To qualify for a return, the item must be:

Unused, unopened, and in the condition in which it was received
In its complete original packaging with all seals, labels, tags, accessories, manuals, and parts
Accompanied by the original receipt or other proof of purchase

We reserve the right to deny any return that does not meet these requirements.

Starting a Return

Before returning an item, contact us at contact@myholysmokeshop.com with:

Your name and order number
The item you want to return
The reason for the return
Photographs or video if the item is damaged, defective, or incorrect

Approved returns must be brought or sent to:

The Holy Smoke Shop
15410 N 67th Ave, Suite 13
Glendale, AZ 85306
United States

Items returned without prior approval may not be accepted.

Unless the return is caused by our error or an item arriving damaged, customers are responsible for return transportation or shipping costs. Original shipping and delivery charges are nonrefundable.

Damaged, Defective or Incorrect Items

Inspect and test eligible products promptly after receiving them.

If an item arrives damaged, defective, or incorrect, contact us immediately at contact@myholysmokeshop.com and provide your order information with clear photographs or video showing the problem.

Claims involving defective disposable vape products must be submitted within 24 hours of pickup or delivery. The product, packaging, receipt, and remaining contents must be retained and presented for inspection.

Physical damage, misuse, improper charging, incorrect storage, water damage, accidental breakage, normal wear, or failure to follow the manufacturer’s instructions are not considered manufacturing defects.

Depending on the circumstances and applicable warranty, an approved defective-item claim may result in an exchange, store credit, replacement, or refund.

Nonreturnable Items

For health, safety, sanitation, and legal reasons, we cannot accept returns of:

Opened or used tobacco, nicotine, vape, cigar, wrap, or smoking products
Disposable vapes that have been used, except approved defect claims
E-liquids, nicotine products, or consumable products with broken seals
Used mouthpieces, pipes, water pipes, glassware, vaporizers, or smoking accessories
Opened coils, pods, cartridges, atomizers, batteries, or replacement parts
Hemp-derived, herbal, ingestible, perishable, or personal-care products
Customized, personalized, or special-order products
Hazardous materials, flammable liquids, or gases
Gift cards
Clearance, final-sale, or specially marked sale items

Glass products must be inspected before leaving the store or immediately after delivery. We are not responsible for glass products broken or damaged after the customer accepts the order.

This policy does not limit any rights that cannot legally be waived.

Age and Identity Verification

Age-restricted products will not be released to anyone under 21 or to anyone unable to provide acceptable government-issued photo identification.

An order may be canceled if age or identity cannot be verified. Delivery, attempted-delivery, processing, or restocking charges may be nonrefundable to the extent permitted by law.

Exchanges

Approved exchanges depend on product availability. The fastest option may be to return the eligible item and place a separate order after the return is approved.

Refunds

We will notify you after receiving and inspecting your return. If approved, the refund will be issued to the original payment method within 10 business days.

Banks and payment providers may require additional time to post the refund. If more than 15 business days have passed since we approved your refund, contact theholysmokeshop@gmail.com.

Shipping, local-delivery, attempted-delivery, and other service charges are nonrefundable unless the return resulted from our error or applicable law requires otherwise.

Manufacturer Warranties

Certain electronic devices may be covered by a manufacturer’s warranty. When applicable, customers may be required to submit their warranty claim directly to the manufacturer. We can provide proof-of-purchase information when reasonably available.

Questions

For return or refund questions, contact:

The Holy Smoke Shop
contact@myholysmokeshop.com
15410 N 67th Ave, Suite 13
Glendale, AZ 85306

Remove the European Union 14-day cooling-off section because your website is serving the Glendale location, not shipping merchandise into the EU. Keep the policy displayed clearly and follow it consistently; Arizona’s Consumer Fraud Act prohibits deceptive or undisclosed sales practices. Arizona Attorney General consumer-protection guidance